Warranty
Limited One-Year Hardware Warranty
Thank you for selecting Australian Home Guards products.
To view general product information and documentation, please visit:
Please retain your receipt as proof of purchase.
HOW CONSUMER LAW RELATES TO THIS WARRANTY
How consumer law relates to this warranty
This warranty gives your specific legal rights, and you may have other rights that vary from state to state.
Other than as permitted by law, Australian Home Guards does not exclude, limit or suspend other rights you have, including those that may arise from the nonconformity of a sales contract. For a full understanding of your rights you should consult the laws of your state.
For our Australian customers: Please not that this warranty is in addition to any statutory rights in Australia in relation to your goods which, pursuant to the Australian consumer law, cannot be excluded. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
For standard Australian Home Guards warranty support in Australia please visit: http://www.homeguards.com.au. If you have a return authorization number given to you by Australian Home Guards technical support, please send your product to the following address:
AUSTRALIAN HOME GUARDS PTY LTD
3/475 Blackburn Rd,
Mount Waverley,
VIC 3149
Or the address provided by Australian Home Guards technical support
For standard Australian Home Guards warranty support in the Australia, please contact:
AUSTRALIAN HOME GUARDS PTY LTD
3/475 Blackburn Rd,
Mount Waverley,
VIC 3149
Products covered by this warranty
As indicated above, the benefits to the consumer given by this Australian Home Guards warranty do not exclude any other rights and remedies of the consumer under any law in relation to the goods and services to which the warranty relates. This warranty applies to any Australian Home Guards products you have purchased from Australian Home Guards or an authorized Australian Home Guards reseller.
Our policy is to offer product warranties and to perform services only on products purchased from Australian Home Guards or an authorized Australian Home Guards reseller and only accompanied by a receipt or proof of purchase. If you purchase an Australian Home Guards product from an unauthorized reseller or if the original factory serial number has been removed, defaced or altered, this Australian Home Guards warranty will not be valid.
Unfortunately, there are some websites and dealers who claim to be authorized Australian Home Guards resellers but are not. Products sold on these websites or from these dealers do not carry a warranty from Australian Home Guards. When you purchase products from an unauthorized website or dealer, you are taking a risk because these products may be counterfeit, used, defective. Please protect yourself and your Australian Home Guards product by ensuring that you only purchase Australian Home Guards products from our website or authorized reseller.
What this warranty covers
Australian Home Guards warrants its products contained in their original packaging against defects in material and workmanship when the products are used normally for their intended purposes.
All Australian Home Guards limited warranties begin on the date of purchase. PLEASE RETAIN A COPY OF YOUR RECEIPT AS PROOF OF PURCHASE. The length of the Australian Home Guards limited hardware warranty is generally one-year from the date of purchase but may vary depending upon the Australian Home Guards product purchased. In particular, there may be some components or accessories of Australian Home Guards products, such as batteries, power supplies, skins, or mounts, that have limited warranty lengths that differ from the one-year warranty of the underlying Australian Home Guards product. Please see the product detail pages on http://www.homeguards.com.au to determine the warranty length for your specific Australian Home Guards product.
All Australian Home Guards warranties (as opposed to statutory guarantees or non-excludable statutory warranties), including any implied warranties, are valid only for the period of time the Australian Home Guards product is owned by the “original purchaser” of the product. The “original purchaser,” for the purposes of this warranty, is the first purchaser of the product from Australian Home Guards or an Australian Home Guards authorized reseller. All Australian Home Guards limited warranties, including lifetime warranties, are not transferable.
To the extent permissible by applicable law, this warranty and any implied warranties are your exclusive warranties and replace all other warranties or conditions, express or implied. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
WHAT IS NOT COVERED BY THE Australian Home Guards WARRANTY
This warranty does not apply if the Australian Home Guards product fails due to damage from shipment, handling, storage, accident, abuse or misuse, or if it has been used or maintained in a manner not conforming to product manual instructions, has been modified in any way, or has had any serial number removed or defaced. Repair or modification of the product by anyone other than Australian Home Guards or an Australian Home Guards approved agent will void this warranty.
YOUR RESPONSIBILITIES
In order to obtain warranty service under this Australian Home Guards warranty, during the Australian Home Guards product’s warranted period, as set forth above, you must submit a valid claim to Australian Home Guards by:
1. obtaining an RMA(Return Material Authorization) number by contacting Australian Home Guards technical support;
2. returning (at your shipping cost) the failed product to the address provided by Australian Home Guards technical support; and
3. providing Authorization with proof of the original date of purchase.
4. Removing local storage from product and Australian Home Guards will not take responsibility of your local storage data or content.
Australian Home Guards will not accept collect shipments for warranty service, but replacement products will be returned to you at Australian Home Guards’ cost after completing the above four steps. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished or used parts may be used to repair the goods. If Australian Home Guards, by its sole determination, is unable to replace the defective product, it will refund the depreciated purchase price of the product.
IF YOUR Australian Home Guards PRODUCT IS CAPABLE OF STORING SOFTWARE PROGRAMS, DATA AND OTHER INFORMATION, YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE INFORMATION CONTAINED ON THE STORAGE MEDIA TO PROTECT THE CONTENTS AND AS A PRECAUTION AGAINST POSSIBLE OPERATIONAL FAILURES. DURING WARRANTY SERVICE OR ANY OTHER TECHNICAL SUPPORT IT IS POSSIBLE THAT THE CONTENTS OF THE Australian Home Guards PRODUCT’S STORAGE MEDIA WILL BE LOST, REPLACED OR REFORMATTED. IN SUCH AN EVENT Australian Home Guards AND ITS AGENTS ARE NOT RESPONSIBLE FOR ANY LOSS OF SOFTWARE PROGRAMS, DATA OR OTHER INFORMATION CONTAINED ON THE STORAGE MEDIA OR ANY OTHER PART OF THE Australian Home Guards PRODUCT SERVICED.
Australian Home Guards’ RESPONSIBILITIES
As long as you fulfill your obligations under “YOUR RESPONSIBILITIES ” above, Australian Home Guards will replace your product with the same or functionally equivalent product, at its discretion, free of charge (except for shipping charges as provided above).
LIMITATION OF LIABILITY
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, Australian Home Guards IS NOT LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES RESULTING FROM USE OR MALFUNCTION OF Australian Home Guards PRODUCTS, COMPROMISE OR CORRUPTION OF DATA, LOSS OF PROFITS OR REVENUES, COSTS OF REPLACEMENT GOODS OR COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH THE Australian Home Guards PRODUCT, EVEN IF Australian Home Guards IS INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
THE EXCLUSIONS AND LIMITATIONS OF LIABILITY SET OUT IN THIS DOCUMENT DO NOT AFFECT YOUR STATUTORY RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW OR UNITED STATES CONSUMER LAW. Subject to any statutory rights you may have under the Australian Consumer Law or United States consumer law, to the fullest extent otherwise permitted by law and except as specifically provided in this document, the warranties and remedies in this warranty agreement are exclusive and in lieu of all others, oral or written, express or implied. Any and all other warranties are expressly excluded.
This warranty will be governed and construed in accordance with the laws of the country in which the Australian Home Guards product purchase took place.